Blaze blank screen

[kevnurse]

Woke up this morning and my Blaze screen was blank. I put it on charge, but the screen remained blank and it did not charge. There are no lights on it anywhere. So, I came to this forum and tried to find some advice. I have since tried the reset procedure to no avail. It is a dead Blaze.

Moderator edit: subject for clarity

[mmangreum]

Sounds so,did you get it wet? Try cleaning the relays(green lights),and charger case. Could be a build up of oil and dead skin. Mine did the same thing but I hadn't been wearing it. Still the same, a build up may have occurred. Just saying...

[AlejandraFitbit]

It's great to see you here @kevnurse and @mmangreum thanks for the input.

I appreciate all the efforts in trying to fix this issue, please confirm you did the following to restart your tracker:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Hope to hear from you soon. 

[kevnurse]

Yes, I did do that. Nothing happened. The screen remained blank. On the back there were no green lights.

Sent from my mobile phone

[kevnurse]

No, I did not get it wet. There doesn’t appear to be any dead skin on the back. It looks like it always has looked like.

Sent from my mobile phone

[AlejandraFitbit]

Thanks for the information @kevnurse. Upon checking with our support team, I was told that you have already created a case with them. I know they will be glad to help you out and provide you a solution.

Let me know if you need anything else. 

[kevnurse]

It’s all good, thanks. It’s less than 2 years old and was bought in the EEA. They are sending me a replacement Blaze.

Sent from my mobile phone

[MarkLinen]

I'm having the exactly the same problem. Tried to do the reset but nothing is happening. When I try the reset all I get is the one bar red battery light for a second and then nothing. Please help. Thanks 

[AlejandraFitbit]

Those are great news @kevnurse, I am glad to hear that you will be receiving a replacement. If there is anything else we can do for you, do not hesitate to post it.

Now @MarkLinen, welcome to the Community. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

See you around.