Blaze button fell off after just 1 week

[Eddi.Smith]

I had the Fitbit One since it was released and never had an issue. Now with my newly received Blaze, a side button somehow fell off just after 1 week of regular (non exercise) usage.

The problem is that I am an international buyer. Returning the Blaze is not an option as it costs  a lot.

Searching the net for similar problems and I was amazed!

What happened to Fitbit?

Sorry but I will be looking for another brand!

[cactusjack]

How about contacting support via the app. They are very helpful. I am sure they will work something out for you

[TyKem]

I'm experiencing the same problem. Since purchase I've used the Blaze for some cardio training and wore it daily as a watch... nothing that should have caused it to break so quickly and easily. I have already sent an email just waiting for their response. 

[AlejandraFitbit · Accepted solution]

Great to see you around @TyKem and @Eddi.Smith. I would definitely follow @cactusjack's recommendation and contact Support, I know they will have a good resolution for you. For a faster reply you can contact them via phone or chat.

Let me know the outcome! 

[Eddi.Smith]

As suggested by the moderator, a million thanks, I contacted the support using the online chat and the problem was solved in a matter of few minutes; what a great experience!

I never thought this would be so smooth and easy.

Great job fitbit!

Hopefully you will no more release into the market but as the best products.

Eddi

[AlejandraFitbit]

Great to see you around @Eddi.Smith and to hear that you had a good experience with our Support Team. If you need anything else, do not hesitate in posting it.

Happy stepping! 

[Vj53]

Same button problem. Sent email.

[AlejandraFitbit]

Welcome to the Community @Vj53. It's great to hear that you have already contacted Support and that you are waiting for a reply. I hope you receive one soon.

Keep the stepping up! 

[Vj53]

Very happy with the replacement and customer service.

[AlejandraFitbit]

Great to see you around @Vj53 and to hear that you have already received your replacement tracker. If you need anything else do not hesitate in posting it.

Happy stepping! 

[AliCat21]

Unfortunately, I have had the same issue and am missing a button on my FitBit Blaze.  I bought the watch just over a month ago on April 13th.  Because I purchased it on eBay, FitBit has informed me that it's not eligible for repair/replacement even though I purchased a sealed, New in box product and can provide a receipt as well as the box. One reason I continued to purchase Fitbit products was because of the rave reviews I had heard about customer service. Super bummed that Fitbit will not help with the issue at all.  This is the 4th Fitbit product I've purchased and more than likely my last. 😞