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Blaze buttons not responding

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‎08-22-2017 05:50

‎08-22-2017 05:50

I have had my Fitbit Blaze since last august, just about one year, and the buttons have stopped responding when pressed down. My Fitbit is now stuck in the Daily Activity screen, with no way to return to the regular watch face. 

How can this issue be fixed? For a product this expensive, but otherwise very good, I would like to get more than one year of use. 

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4 REPLIES 4

‎08-22-2017 07:28

‎08-22-2017 07:28

The same thing happened to me and it was still under warranty. I received a replacement Blaze.

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‎08-22-2017 12:04

‎08-22-2017 12:04

Hi there @Hhough. Good to see you in the Community Forums! 🙂

 

I'm sorry to hear that your tracker is stuck in the Daily Activity screen and that the buttons won't respond 😕

 

Since you can not restart your tracker because the buttons don't work, I'd recommend leaving the tracker to drain the battery and once it's dead, put it to charge, this will make your tracker to go to the main screen and from there, you can see if the buttons work or not. Let me know how that goes!

 

If not, we can move forward to see what other options are available as @LandDsMommy mentioned.

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎08-29-2017 05:56

‎08-29-2017 05:56

I am having the same issue, started happening today. Like you bought this beginning of August last year, it's now a week out of warranty.

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‎08-29-2017 06:03 - edited ‎08-29-2017 13:43

In response to FerdinandFitbit

‎08-29-2017 06:03 - edited ‎08-29-2017 13:43

I have already re charged my watch having found the battery totally flat this morning. The watch  reverts to the watch screen but once you use the screen as I did this morning. It has again stuck on the activity screen. Any other suggestions.

 

Have contacted support, apparently when charging the Blaze, low voltage should be used i.e. Use a laptop or stand alone PC and not charge from power plugs as this corrupts the battery. As luck would have it I have a 2 year warranty and a new Blaze will be sent.

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