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Blaze buttons reversed

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‎05-26-2016 08:10 - last edited on ‎10-23-2018 19:15 by Moderator Alum

‎05-26-2016 08:10 - last edited on ‎10-23-2018 19:15 by Moderator Alum

My screen is not very responsive and I am unable to swipe left/right or use the buttons at all let alone to restart. When I looked up how to reset, it appears my buttons are reversed, one button on right and two on left. The logo is at the bottom so I definitely have it on the right way. Do I have a faulty unit?

 

 

Moderator edit: subject updated for clarity 

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3 REPLIES 3

‎05-26-2016 08:14

‎05-26-2016 08:14

@FRALS  Is it possible the actual unit itself is in the bracket backwards?  I would remove and double check it is in correctly.,

Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+

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‎05-26-2016 13:10

In response to Kmransom123

‎05-26-2016 13:10

If the blaze is in the frame upside down then true, non of the buttons will work. 

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‎05-28-2016 07:03

In response to Rich_Laue

‎05-28-2016 07:03

Hello @FRALS welcome to the Fitbit Community! 🙂 As mentioned by @Rich_Laue make sure you are inserting the tracker as shown on this image:

 

Blaze button.PNG

If you did and your tracker is not working properly follow @Kmransom123 advise and reach out to support team, they will be happy to help! 

 

Let me know how it goes. 😉  

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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