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Blaze counting extra steps while moving arm up down

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‎01-10-2018 13:15

‎01-10-2018 13:15

 Hi, I recently bought Fitbit Blaze. I noticed since I bought that it is counting extra step when not moving. Today I notice and checked why it happened and found that when I moved my arm up down it also counts my steps which I don't understand why because it is giving false information. So how to configure it right. If it stays same then how to return it as in this condition I will not like it. Please suggest.

 

Thanks

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‎01-11-2018 00:25

‎01-11-2018 00:25

Your fitbit tracks steps by detecting movement of the tracker (i.e. your wrist) and then working out whether that movement was the result of a step or just random arm movement. It's not a precise science and it can get it wrong.

 

The following help file explains this in more detail and explains what we can do to minimise false steps:

 

https://help.fitbit.com/articles/en_US/Help_article/1136/

 

If the level of accuracy remains an issue for you then the return process is via the shop you bought it from.

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