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Blaze counting steps and floors inaccurately

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‎11-13-2018 13:57 - last edited on ‎11-14-2018 11:20 by Moderator Alum

‎11-13-2018 13:57 - last edited on ‎11-14-2018 11:20 by Moderator Alum

I noticed today after I put my blaze on in less the a hour my tracker said I went up 5 floors and I did nothing. Same thing happened yesterday only it said I went up 14 floors. I thought this was odd so I looked up how to rest the blaze and I did. I fallowed all the steps holding the buttons and turning off my app and resting that up. Is there something I'm missing or do I need a different fitbit?

 

Moderator edit: Updated title for clarity

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‎11-14-2018 11:19 - last edited on ‎04-01-2025 10:18 by Fitbit Moderator

‎11-14-2018 11:19 - last edited on ‎04-01-2025 10:18 by Fitbit Moderator

Hi there @Kayleighs08, welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear that your Blaze seems to be recording your floors and steps inaccurately. Thanks for trying to restart your tracker!

Now, by restarting it, it will most likely not fix the data that's already on your dashboad bur should help with recording your activity from that point. Have you checked and see if there has been any improvement since you restarted your tracker?

Let me know if you still need help with this!

Ferdin | Community Moderator, Fitbit

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‎11-15-2018 05:04

In response to FerdinandFitbit

‎11-15-2018 05:04

Thanks for emailing me back so far it seems to be working.
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