Blaze crashed. Back to green/pink screen

[Michelle4332]

My blaze crashed sometime while I was walking this evening. It's back to the beginning screen & iPhone looking for it to sync. Have restarted pho & Fitbit app, but hasn't helped

[Rich_Laue]

When you day beginning screen, what do you mean?
Also have you trotter a 2 button restart? Press both the left amd right buttons for 15 seconds

[Michelle4332]

Yes I have tried the left & right bottom button restart. By beginning screen I mean the green/pink screen that comes up when it first syncs.

Sent from my iPhone

[Rich_Laue · Accepted solution]

I would say then you need to contact Fitbit, when you sync the tracker there should be no change to the display on the Blaze. In fact there should be nothing on the Blaze that will show a symc has been taken place. 

[Michelle4332 · Accepted solution]

I think you're right. I hate it, tho. I just got the Blaze on the 7/6 as my birthday present & loved it. Hope I don't have to send it back. I've had the One & Surge HR & loved them both without any probs. Thanks again

[AngelaMa]

Hello @Michelle4332 welcome to the Fitbit Community!  @Rich_Laue thanks for your amazing cooperation, it's great to have you here. 🙂 @Michelle4332 keep me posted about your experience with our support team. 

Catch you later! 

[Michelle4332]

I got it taken care of. I restarted my iPhone numerous times, deleted and reinstalled the FitBit app, then decided to try deleting the Blaze from my FitBit acct & seeing if I could reinstall it from the beginning like I did when I first got it. It worked! Not right away, tho. I did this at night & went to bed discouraged thinking it didn't work, but when I woke up, we were back in business!

Sent from my iPad

[Michelle4332]

Well, it crashed again sometime Wednesday night. It was working fine when I went to bed, pink & green stripes again when I woke up. I gave up & returned it to Amazon for an exchange on another Blaze. I loved it when it worked, but after set up problems & 2 crashes, I was done. Hopefully it was just a fluke. If not, I'll go back to my Surge HR....

[Michelle4332]

Well, it crashed again sometime Wednesday night. It was working fine when I went to bed, pink & green stripes again when I woke up. I gave up & returned it to Amazon for an exchange on another Blaze. I loved it when it worked, but after set up problems & 2 crashes, I was done. Hopefully it was just a fluke. If not, I'll go back to my ChargeHR....

[Rich_Laue]

I would try a 2 button restart plus doing a shutdown from the settings menu.. If this happens again please reach out to customer support, they can look at the back end of your ttacker. CD link found in the top right under the setting gear or under help in the app

[AngelaMa]

Hello @Michelle4332 thanks for the update keep me posted about the experience with the new Blaze. @Rich_Laue It's great to have you here! 🙂 

[J-T-G]

I pressed all 3  buttons and held them for 15 sec. and it worked . Thank you.