08-07-2019
22:39
- last edited on
08-14-2019
12:09
by
DavideFitbit
08-07-2019
22:39
- last edited on
08-14-2019
12:09
by
DavideFitbit
My Blaze has these lines of dead pixels at the bottom of the screen that are green and I don’t know what to do. Anyone know what to do?
Moderator edit: format
08-14-2019
12:13
- last edited on
12-17-2024
08:39
by
MarreFitbit
08-14-2019
12:13
- last edited on
12-17-2024
08:39
by
MarreFitbit
Welcome to the Community forums @Jeremy123.
Thank you for sharing this information about what you've been experiencing with the display of your Blaze.
Before considering other options, please make sure that you've performed the steps listed here to complete the restart procedure. This has been useful for other users having difficulty with the display.
Please keep me posted on the outcome.
08-17-2019 22:12
08-17-2019 22:12
Didn’t work.
08-20-2019
08:20
- last edited on
12-17-2024
08:39
by
MarreFitbit
08-20-2019
08:20
- last edited on
12-17-2024
08:39
by
MarreFitbit
Hello @Jeremy123, thank you for your reply and confirming that you already tried the suggested steps.
I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox.
Let me know about the outcome.
08-20-2019 20:35
08-20-2019 20:35
Mine has the same but cannot see the pixels as they are black and blend in with the surrounding face. I’m attributing it to wear and tear, being knocked around during workouts and general daily activity. I’ve had mine since it first came out...too bad they are no longer available I really like this watch. Hope you get an answer as to a possible fix.
08-21-2019
09:38
- last edited on
12-17-2024
08:39
by
MarreFitbit
08-21-2019
09:38
- last edited on
12-17-2024
08:39
by
MarreFitbit
Thank you for sharing this information @witch2eyes, could you please try changing the clock face option on your Blaze to confirm if you're able to see the dead pixels you mentioned?
Also, make sure to try performing a restart following these steps, and check if you continue to experience the same behavior.
Please keep me posted.