Blaze did not reset last night. (Jan 4-5)

[MountainK]

My Blaze didn't reset last night (night of Jan 4-5) while it was charging, and I started the morning with 21,000 steps. This happened at least twice a week with my 6-month-old Charge 2, and I seemed to be the only one having the problem so often. So you can imagine how I might be frustrated that my brand-new Blaze is having the exact same problem.

[AlejandraFitbit · Accepted solution]

It's great to see you around @MountainK.

I would like to know if you keep experiencing this issue? If you are, I recommend restarting your Blaze. Also, make sure you are not turning off your Blaze at nights in order to avoid this.

Let me know the outcome. 

[MountainK]

I've shut it down every time it happened. It seems to happen most on nights when I charge it. Today it started off with 35,000 steps, which is the same amount I ended with last time it happened.

[MountainK]

No one else is having this problem, at least not with the Blaze. Could there be a problem with my account that carries over to all my watches?

[Kpendt]

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I have this problem as well.  Last night was the first night it happened.  Restarting my Blaze did not work.  Is there a fix for this yet?

[Bolty717]

Im having the same issue. I usually turn my Blaze off at night to save the battery, in the morning I do a sync with my phone and the Blaze sets up for the new day. Today when I sync it carried over 16K steps and other data but set the date and time correctly. I have tried 2 forced restarts and a shut down, but get the same result. Also tried additional syncs.

[Kpendt]

Mine only did it the one time. I have since stopped turning it off at night and I have not had any more problems. So far so good

[Rich_Laue]

This happens occaisionly when the a turned off during the day change, to prevent this leave the tracker turned on. If the heart rate is set to auto the tracker used almost no power.