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Blaze didn't register my sleep

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‎10-05-2018 08:07 - last edited on ‎10-07-2018 06:24 by Moderator Alum

‎10-05-2018 08:07 - last edited on ‎10-07-2018 06:24 by Moderator Alum

I have a Blaze and it’s been working fine, just gone abroad for a work trip for 4 days and it hasn’t tracked a single nights sleep whilst I’ve been away. Watch and phone both with me all the time. Any suggestions?

 

 

Moderator edit: subject for clarity

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‎10-07-2018 06:26

‎10-07-2018 06:26

It's great to welcome you @Threecreams.

 

Are you verifying that your tracker is properly syncing? If it isn't, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there. Keep in mind that you can always manually enter your sleep information.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-07-2018 08:35

In response to AlejandraFitbit

‎10-07-2018 08:35

It' s not syncing my sleep and heartbeats,  but syncing my walk. Usually my blaze blinks on the back of it for one week? That fell on floor when try to recharge.

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