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Blaze display not turning on outside the charger

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‎06-02-2018 07:23 - last edited on ‎06-03-2018 07:53 by Moderator Alum

‎06-02-2018 07:23 - last edited on ‎06-03-2018 07:53 by Moderator Alum

 Hello can anyone please help me 

My blaze only comes on in the chager but when i put in the strap..Nothing no green lights just blank...please hlep..

 

Moderator edit: Updated subject for clarity

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3 REPLIES 3

‎06-03-2018 07:17

‎06-03-2018 07:17

Hi there @Andycart40. Great to see you in the Fitbit Community Forums! 🙂

 

I'm sorry to hear that you're having problems with the display on your Blaze not working when it's outside the charger 😕

 

Have you tried by any chance to give it a restart maybe? If not, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and then see if it comes back on.

 

Let me know how that goes and if you need more assistance, I'll be happy to help you out!

Ferdin | Community Moderator, Fitbit

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‎06-03-2018 07:31

In response to FerdinandFitbit

‎06-03-2018 07:31

Yes iv tryed that no joy..

Sent from my LG Mobile on Three
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‎06-03-2018 08:00 - last edited on ‎05-12-2025 11:10 by Fitbit Moderator

In response to Andycart40

‎06-03-2018 08:00 - last edited on ‎05-12-2025 11:10 by Fitbit Moderator

Thanks for getting back and for letting me know @Andycart40!

In that situation, I've gone ahead and escalated your case to the Support Team for them to help you out. Please keep an eye on your inbox for more instructions and if you need anything else, I'm always around!

Ferdin | Community Moderator, Fitbit

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