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Blaze displaying heart rate while not wearing

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‎08-29-2018 19:08 - last edited on ‎08-30-2018 04:19 by Moderator Alum

‎08-29-2018 19:08 - last edited on ‎08-30-2018 04:19 by Moderator Alum

My Fitbit Blaze is displaying a heart rate, even while not wearing. This is especially concerning because lately my HR has jumped to over 100 while resting and I’m not sure if it’s a sign of tachycardia or a faulty Fitbit. I’ve tried everything I can think of: changing settings to on/off/auto and syncing after each, resetting and syncing again, nothing works. I’m hoping someone can offer some advice. Thanks in advance!

 

 

Moderator edit: subject for clarity

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‎08-30-2018 04:21

‎08-30-2018 04:21

A warm welcome to the Community @Marekje264.

 

Thanks for troubleshooting this by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-30-2018 14:50

In response to AlejandraFitbit

‎08-30-2018 14:50

Thank you, Alejandra! Someone has emailed me and I’m working with them to come to a resolution now 🙂

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