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Blaze does not record heart rate or sleep

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‎08-02-2019 06:18 - last edited on ‎08-07-2019 09:57 by Moderator Alum

‎08-02-2019 06:18 - last edited on ‎08-07-2019 09:57 by Moderator Alum

Does not keep charge does not record heart rate or sleep 

Customer service has not resolved issues and very slow in getting back to me 

very poor customer service 

 

 

 

Moderator edit: subject updated for clarity

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‎08-07-2019 10:05 - edited ‎08-07-2019 10:06

‎08-07-2019 10:05 - edited ‎08-07-2019 10:06

Hello @DSully, welcome to the Community forums. Sorry for the late reply.

 

Thank you for the information about the difficulties you've been having with the Blaze not tracking your heart rate and sleep data. 

 

Before considering other options, for both of the problems you mentioned I would recommend performing a restart, and for the heart rate, please try to to follow all the instructions in this article to improve the accuracy as well: How to I improve the accuracy of my heart rate rate reading?  This has been useful to other users who have experienced something similar. 

 

Thank you for your feedback and for sharing that you've also been in touch with Support, you should be getting a reply soon if you haven't already. 

 

Please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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‎08-07-2019 11:00

In response to DavideFitbit

‎08-07-2019 11:00

Purchased a new Fitbit

Sent from my iPhone
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‎08-08-2019 08:28

In response to DSully

‎08-08-2019 08:28

Thank you for the update @DSully. 

 

It's good to know that you've purchased a new device. 

Davide | Italian and English Community Moderator, Fitbit


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