help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze doesn't stay illuminated

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-29-2017 18:55 - last edited on ‎10-02-2017 04:54 by Moderator Alum

‎09-29-2017 18:55 - last edited on ‎10-02-2017 04:54 by Moderator Alum

Fitbit Blaze shut off during the day and will not turn back on. Put on charger and then it turns back on. Battery is fully charged. After take off charger it will only stay on for few hours and does same thing. The time came on as 7:21 and the real time was about 11 AM. What am I to do to try to get this working and to stay working?? Please help

 

Moderator edit: Subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎10-02-2017 04:56

‎10-02-2017 04:56

Welcome to the Community @Jen14aj. Have you tried the restart procedure? If you haven't, I recommend restarting your Blaze and test it for some time. Now if the issue is with the tracker's battery, you can take a look at this post and follow the instructions provided there.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎10-07-2017 08:16

In response to AlejandraFitbit

‎10-07-2017 08:16

I have tried everything. It will stay on for few minutes and sometimes even an hour. I have lost over a weeks of data and have been going back and forth with customer service. Not impressed with how this has all come down. Especially when you are spending a lot of money for a device that should last more than a year. I am sending it back for repairs and that will take another 10 days or so before I get it back. I am considering looking into apple if this don’t work. Very upset about how difficult this has become to figure out how and what this maybe. You get the same instructions for any post you put. Best of luck to the rest of you Fitbit lovers with your devices 

Best Answer
0 Votes