Blaze fault in the screen

[Fii]

I've had my blaze less than a month, the screen is on constantly it will buzz then switch off briefly then come back on again. Can someone help me please

[avcx]

That sounds pretty bad. Have you tried resetting it by holding the left and bottom-right button. Maybe plugging it into power from the charger?

[Rich_Laue]

Have you contact.fitbit.com
The are several options on this page to contact them.

[FerdinandFitbit]

Hey there @Fii. Great to see you in the Community!

It soulds like the behaviour you're describing is your tracker restarting itself. If after you manually restarting your tracker by pressing the left and lower right button for 10-12 seconds doesn't help and your tracker keeps doing the same, I'd recommend getting in touch with the Support Team for them to take a deeper look and get you back on track.

Let me know how it goes! 🙂

[Fii]

What do I do now and it keeps vibrating the HR lights are off. The display stays on??
Kind regards
Faye

[fudge22]

@Fii Call support, they will take care of you. In your case any trouble shooting that can be found on the forums likely won't work, so best call people who can send you a new Blaze if yours is faulty. (It is caught in a loop restarting itself.)

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[Fii]

Thank you will do

Kind regards
Faye

[FerdinandFitbit]

Hey there @Fii, thanks for getting back!

As @fudge22 mentioned, the best thing to do here is to get in touch with the Support Team and they will be happy to help you get back on track. If you have any problem with the process or any other concern, don't hesitate to let us know!

Good luck!