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Blaze flashing Fitbit logo

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‎07-11-2018 02:41 - last edited on ‎07-12-2018 04:16 by Moderator Alum

‎07-11-2018 02:41 - last edited on ‎07-12-2018 04:16 by Moderator Alum

 My Fitbit is charged and worked fine up until 3:23 yesterday. Now I have only the logo that flashes on my screen. I can not shut it down or reset it. Help me, please!

 

 

Moderator edit: subject for clarity

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6 REPLIES 6

‎07-12-2018 04:18 - last edited on ‎10-24-2025 08:13 by Fitbit Moderator

‎07-12-2018 04:18 - last edited on ‎10-24-2025 08:13 by Fitbit Moderator

A warm welcome to the Community @JessicaBaumer75.

Thanks for troubleshooting this by yourself. I would like to know if you have tried to paired your tracker as a new device? If you haven't, please follow these steps:

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

Before setting it up, make sure to sync it so you won't lose your information.

Let me know the outcome. Cat Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-12-2018 04:37

In response to AlejandraFitbit

‎07-12-2018 04:37

It will not pair , restart, shut down nothing it only displays the logo
smthe entire time until it drains the battery.
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‎07-13-2018 04:03 - last edited on ‎10-24-2025 08:13 by Fitbit Moderator

In response to JessicaBaumer75

‎07-13-2018 04:03 - last edited on ‎10-24-2025 08:13 by Fitbit Moderator

Thanks for the update @JessicaBaumer75. I would like to know if you have contacted our support team, have they offer you a solution for this?

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-13-2018 04:05

In response to AlejandraFitbit

‎07-13-2018 04:05

Yes, and not a very good one. Customer service has changed alot since my
last issues.
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‎07-13-2018 04:32

In response to JessicaBaumer75

‎07-13-2018 04:32

What did they say? Mine has been doing this for several days. Now it so t keep a charge on the battery 

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‎07-13-2018 04:38

In response to Ndixon

‎07-13-2018 04:38

25% off another blaze or select other fit bits or 40% off the off the
iconic.
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