02-21-2017 01:31
02-21-2017 01:31
My Fitbit Blaze is flashing broken up Fitbit symbols. I can't turn it off or on, sync it or charge it. I have tried to reset with the left and bottom right buttons - didn't work. Any suggestions? (Or do I need to return it? )
02-21-2017 07:00
02-21-2017 07:00
If restarting is not working then Contact Support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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02-22-2017 03:18
02-22-2017 03:18
A warm welcome to the Community @JenniMM, thanks for troubleshooting this inconvenience by yourself and @WendyB for stopping by.
Have you tried to paired the tracker as a new device? If you haven't, I recommend doing it by following these steps from a computer:
I hope this helps, let me know the outcome.
02-22-2017 03:39
02-22-2017 03:39
Hi Wendy. Thanks. I contacted them and after trying a few things it seems like it is completely broken and they are going to send me a new one.
02-22-2017 04:06
02-22-2017 04:06
Those are great news @JenniMM, I am glad to hear that you will be receiving a new tracker, you can follow the steps I provided in my previous post to set it up from a computer.
Catch you later.