Blaze flashing fitbit symbol

[JenniMM]

My Fitbit Blaze is flashing broken up Fitbit symbols. I can't turn it off or on, sync it or charge it.  I have tried to reset with the left and bottom right buttons - didn't work. Any suggestions? (Or do I need to return it? )

[WendyB]

If restarting is not working then Contact Support
http://help.fitbit.com/?cu=1

[AlejandraFitbit]

A warm welcome to the Community @JenniMM, thanks for troubleshooting this inconvenience by yourself and @WendyB for stopping by.

Have you tried to paired the tracker as a new device? If you haven't, I recommend doing it by following these steps from a computer:

1. Click the Fitbit Connect icon located near the date and time on your computer.
2. Click Open Main Menu.
3. Click Set Up A New Fitbit Device.
4. Click Existing User and log in to your account.
5. Choose your tracker and follow the onscreen instructions to continue.

I hope this helps, let me know the outcome. 

[JenniMM]

Hi Wendy. Thanks.  I contacted them and after trying a few things it seems like it is completely broken and they are going to send me a new one. 

[AlejandraFitbit]

Those are great news @JenniMM, I am glad to hear that you will be receiving a new tracker, you can follow the steps I provided in my previous post to set it up from a computer.

Catch you later.