Blaze frozen and button not working

[NDW16]

Recently my Blaze has been stuck on timer setting when I use and unable to come back to home screen. Also the left hand side button is very intermittently working. I have never been able to do a hard reset with the Blaze. Please can you help?

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @NDW16, welcome to the Forums.

Thanks for troubleshooting this by yourself. Upon checking with our support team, I was told that you have already created a case with them. I know they will be glad to help you out and provide you with a solution.

Let me know if you need anything else. 

[NDW16]

Thanks for your message but I have not heard back from your team regarding this case. Please ca  you advise? 
Thanks 

Natalie 

[mdriggin]

I started to have the same issue. I had to restart my blaze 10 times now due to buttons freezing.  Please fix

[NDW16]

That's good your able to attempt to reset I can't even do that. Hoping that Fitbit will reply to both of our concerns as I've yet to hear back from them. Which is a bit frustrating. My Blaze is not usable anymore, my button on the left has just stopped working completely. 

I've yet to hear from Fitbit about a solution. Please can you look into this?

Moderator edit: content

[AlejandraFitbit]

Thanks for the update @NDW16 and @mdriggin great to see you here.

@NDW16, have you checked your spam folder? If you haven't, I recommend taking a look at this folder and see if the reply of our team is there.

Now @mdriggin, I was told that you have also created a case with our support team, which I think is great. They will be glad to help you too.

See you around.