Blaze frozen during update

[rclough21]

Hey everyone:

I've been trying to update my Blaze this morning. What apparently takes "up to 10 minutes" has now taken over an hour and I'm pretty sure the update is frozen; I'm pretty sure the progress bar isn't moving. I'm connected to Wifi and the Blaze has been sitting next to my phone the entire time.

Any thoughts on how to fix this?

[Rich_Laue]

Hello @rclough21, if you dont see the progress bar move in a 5 minute oeriod, please kill the app. The download can be restarted.

I see no mention of the phone, but if it is an android phone then try on the cell network with wifi turned off.

Also try a different device, computer, friends phone, etc

[AlejandraFitbit]

A warm welcome to the Community @rclough21 and @Rich_Laue thanks for stopping by.

I would like to know if you keep having problems updating your tracker?  If you do, I recommend restarting your tracker and start one more time the update procedure from your Android Fitbit app.

I hope this helps, let me know the outcome. 

[Daphgirl]

Hello @AlejandraFitbit, this morning I started the update from my iPhone. It has been 4 hours now and still nothing. I killed the app and tried to restart the process, but the app is unable to find the device. I then tried to reset the device by holding the left and bottom right button, it flashed and then went back to the same screen. The device is in the charger and my phone is next to it. Any suggestions? 

[sophiebeth60]

My Blaze did the same thing during this latest update. I tried everything I could to make it work. Worked with Customer Service and received a new Blaze under warranty.