09-01-2018
17:02
- last edited on
09-02-2018
04:44
by
AlejandraFitbit
09-01-2018
17:02
- last edited on
09-02-2018
04:44
by
AlejandraFitbit
My Blaze is frozen on the logo screen. Every 30 seconds or so it vibrates, but the screen remains frozen. I’ve tried to rest it multiple times, but nothing changes.
Moderator edit: subject for clarity
09-02-2018 04:45
09-02-2018 04:45
It's great to see you around @TWright.
I appreciate all the efforts in trying to fix this issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
Keep me posted.
09-02-2018 14:50
09-02-2018 14:50
The same thing just happened to me, it has 3 Fitbit logos on it and won't shut off or do anything but vibrate about every 30 seconds
09-03-2018 08:09
09-03-2018 08:09
A warm welcome to the Community @Navi2884.
I would like to know if you have tried to restart your tracker? If you haven't, I recommend restarting it by doing the following:
Let me know the outcome.