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Blaze frozen on Fitbit logo

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‎09-05-2018 15:21 - last edited on ‎09-06-2018 04:25 by Moderator Alum

‎09-05-2018 15:21 - last edited on ‎09-06-2018 04:25 by Moderator Alum

A few weeks ago my Blaze stopped tracking my HR and sleep, occasionally it wouldn't sync my steps with the app either. I've tried restarting it, turning it off and on, updating the app, anything I could think of. Well, today it seem to finally give out. It's now not doing anything! It's frozen on the logo. I haven't even had it for a year yet. Help!

 

 

Moderator edit: subject for clarity

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‎09-06-2018 04:27

‎09-06-2018 04:27

A warm welcome to the Community @Mima85.

 

I appreciate all the efforts in trying to fix these issues. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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