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Blaze frozen on Fitbit logo

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‎09-06-2018 14:30 - last edited on ‎09-07-2018 04:43 by Moderator Alum

‎09-06-2018 14:30 - last edited on ‎09-07-2018 04:43 by Moderator Alum

My Blaze has frozen on the logo screen. The Fitbit logo flashes and vibrates every 30 seconds or so. I have tried several times to restart my Fitbit but with no success.

 

Please help!

Thank you

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎09-07-2018 04:44 - last edited on ‎11-08-2025 07:15 by Fitbit Moderator

‎09-07-2018 04:44 - last edited on ‎11-08-2025 07:15 by Fitbit Moderator

It's great to welcome you @MrsBracks.

Thanks for troubleshooting this by yourself. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎09-07-2018 04:54

In response to AlejandraFitbit

‎09-07-2018 04:54

HiThanks for getting back to me. I had a deeper look at similar posts and tried changing the clock face via my phone app and put my fitbit on charge over night. After a couple of attempts to sync this morning it seems to be ok! Fingers crossed it has sorted itself!RegardsDeirdre Bracks


Sent from my Samsung Galaxy smartphone.
Best Answer

‎09-09-2018 06:15 - last edited on ‎11-08-2025 07:14 by Fitbit Moderator

In response to MrsBracks

‎09-09-2018 06:15 - last edited on ‎11-08-2025 07:14 by Fitbit Moderator

Those are great news @MrsBracks.

I am glad to hear that your Blaze is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! Robot wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer