Blaze frozen on blue logo screen

[GatorRon24]

I had an issue with my Blaze not picking up the heat rate back in November, about 3 weeks before the year warranty expired.  Fitbit replaced it accordingly.  4 weeks after receiving the new one it got stuck on the screen with the blue logo.  Resetting does not work.  The tips and tricks from fitbit customer service does not work.  The worst part is fitbit will not replace the "new" one because the original warrant from the purchase of the original blaze was now expired.  

That is a stupid policy.  Does anyone know of any secret tricks to do a reset?  I have been waiting for the battery to completely die with the hope of charging it then and it starting up, but the battery will not die.  It has been showing a short red bar for 3 weeks now.

[DavideFitbit]

Welcome to the Community forums @GatorRon24, it's good to see you around for the first time. 

Thank you for sharing your experience and feedback about your Blaze and the replacements you've received; I'm sorry to see you've been having trouble with the device lately. Could you please confirm if you're referring to the icon here below, or could you post a picture of the logo you mentioned? 

In the meantime, please make sure that you've  tried the restart procedure on your Blaze. 

I hope this helps, please keep me posted. 

[GatorRon24]

No.  Its the blue fitbit logo like at the top of this screen.  I have tried those restart procedures, as well as went thru everything on the phone with a customer service rep.

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Did you see my response?

BTW... battery finally went fully dead.  Plugged it in to charge to see if it would reset, and nada.

[DavideFitbit]

Hello @GatorRon24, thank you for the update, and sorry for the delayed response. 

I've gone ahead and sent your information to the Customer Support team for further assistance with this, however, I've been informed that you already got in touch with them about this problem with the Fitbit logo stuck on the display. 

I do recommend that you continue the assistance process with them or follow their instructions, since there aren't any other troubleshooting steps that we could suggest through the forums. You can check the complete warranty policy here as well, remember the warranty is effective from the date of purchase. 

Let me know if you have any other questions. 

[painterdude]

mine is doing the same wont be getting replaced with another fitbit

[DavideFitbit]

Hello @painterdude, welcome to the Community forums. 

I understand you're getting the same error message mentioned above in this thread. Could you please confirm if you've also tried the troubleshooting steps mentioned here to complete a restart procedure?

Also, try changing the device of environment  and check of you continue to get the temperature symbol. 

Please keep me posted. 

[painterdude]

Hi yeah its going between the fitbit logo ans red battery. I have tried all the thing mentioned and nothing changes (and im lost without it) Put it on charge as usual took it of charge when full put it back on my wrist  which is when it went wrong 

         Many thanks Paul 

[DavideFitbit]

Thank you for confirming that you already tried all the suggested steps @painterdude . I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Please keep an eye on your inbox. 

I hope everything goes well, keep me posted.