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Blaze frozen screen

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‎09-06-2019 20:38 - last edited on ‎09-09-2019 12:15 by Fitbit Moderator

‎09-06-2019 20:38 - last edited on ‎09-09-2019 12:15 by Fitbit Moderator

I’ve reset the unit by holding the 2 buttons. I’ve updated the app & my phone. I’ve changed the display on the unit. The unit has enough battery life. The screen is frozen. I’m not able to tap or swipe to another section. What other options do I have?

 

 

Moderator edit: updated subject for clarity

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‎09-09-2019 12:17 - edited ‎04-01-2024 04:01

‎09-09-2019 12:17 - edited ‎04-01-2024 04:01

Hi there @mark1102, welcome to the Community Forums. Thanks for troubleshooting your Blaze's screen prior to contacting us. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Maria | Community Moderator, Fitbit


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