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Blaze frozen screen

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‎09-10-2019 14:49 - last edited on ‎09-12-2019 14:09 by Fitbit Moderator

‎09-10-2019 14:49 - last edited on ‎09-12-2019 14:09 by Fitbit Moderator

My blazer started acting up today where it wouldn't sense my notifications and then would go black. I restarted once and it solved it temporarily before freezing again. Now it is frozen with an old notification and won't change screens. Put in charger and still frozen. 

 

 

Moderator edit: updated subject for clarity

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‎09-12-2019 14:11 - edited ‎04-01-2024 04:05

‎09-12-2019 14:11 - edited ‎04-01-2024 04:05

Hi there @Annboll, welcome to the Community Forums. I'm sorry for the late response. Thank you so much for troubleshooting your Blaze's screen prior to contacting us. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Maria | Community Moderator, Fitbit


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