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Blaze gets call notifications but not texts

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‎10-14-2017 10:13

‎10-14-2017 10:13

I gave my Blaze to my daughter and notifications are not working correctly - it shows up when she gets a call but not text messages.

 

So far I've tried:

1.Checking all settings on her phone and the Blaze - notifications are on on both, do not disturb is off on the phone.  Swiped down to make sure notifications on the blaze are on.

 

2. Troubleshooting instructions from the site - reset fitbit, turned bluetooth off for 10 seconds, turned back on, turned phone off and on.

 

She has a iPhone 6 with IOS 10.3.3.  I have the same phone and had no issues.

 

Any ideas?  Much thanks

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2 REPLIES 2

‎10-16-2017 07:22

‎10-16-2017 07:22

Hi there @cararich75. Great to see you in the Community Forums! 🙂

 

 I can probably recommend setting up your tracker as a new device to ensure that the notifications will be received on your tracker without a problem.

 

For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem and notifications should work.

 

Let me know if you need more help with this!

Ferdin | Community Moderator, Fitbit

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‎05-08-2019 16:51

In response to FerdinandFitbit

‎05-08-2019 16:51

I have the same issue and all the solutions you recommended didn't work. Any other suggestions. I have the iPhone 7plus.

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