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Blaze goes blank and not starting

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‎07-28-2019 21:55 - last edited on ‎08-02-2019 11:04 by Fitbit Moderator

‎07-28-2019 21:55 - last edited on ‎08-02-2019 11:04 by Fitbit Moderator

Hi. I got a new blaze. I charged it fully and synced with my phone. As soon as I take it out of its charger, it goes blank and won't start. I have tried all combinations of buttons to turn it on but it doesn't work. The moment, i put it back on charge, the screen comes to life. What to do?

 

Moderator edit: Updated subject for clarity 

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2 REPLIES 2

‎08-02-2019 11:10

‎08-02-2019 11:10

Welcome to the Community @Sagar1902. Sorry for the delayed reply. 

 

Thanks for the details mentioned and the troubleshooting performed. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

 

I'll be around if you need further assistance. 

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‎08-08-2020 08:06

In response to SilviaFitbit

‎08-08-2020 08:06

I got this problem too... device is charged and shows home screen but when taken out of the charger case, it goes blank.

Already tried restarting several times but it doesn't respond. 

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