Blaze green lights don't flash

[Testtrax]

It seems my little lights on my blaze, don't light up any more, is there a reason for this? Thank you in advance

Moderator edit: subject for clarity

[Irener]

Same thing happened to me but I tried charging it and Fitbit has gone completely blank. Now I am out of a Fitbit. Too much money for such a short time of having it.

[Testtrax]

Sent via the Samsung Galaxy Note9, an AT&T 5G Evolution capable smartphone

[OldWalt]

I had the same problem I just had to give up on the HR monitor function. 

[LiliyaFitbit]

Welcome to the Fitbit Community @Testtrax ! It's nice to see you around @Irener and @OldWalt ! 

@Testtrax I understand that you don't see green PurePulse LEDs which are used to measure your heart rate. I recommend confirming that your heart-rate tracking is turned on: Swipe to Settings on your Blaze and find Heart Rate Tracking. Make sure Heart Rate is set to Auto or On. 

@Irener I am sorry to hear you are going through this situation. I appreciate your feedback and would like to confirm if you've tried the following troubleshooting steps including a restart: Why isn't my battery charging on my Fitbit device?

@OldWalt thank you for sharing your experience. Have you checked that your heart rate setting is on? Have you tried to restart your device? Please confirm the complete troubleshooting steps at Why don't I see my heart rate on my Fitbit device?

Keep me posted on the outcome!

[Testtrax]

thank you, I turned on my heart rate and its working

[LiliyaFitbit · Accepted solution]

Hi @Testtrax , thank you for your reply!

I am glad to hear you've turned on the heart rate setting and it's working now! Thanks for the update! I am glad to help. I recommend marking the answer given as a solution. By doing this, other users with the same inquiry will be able to find a faster response.

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!

[OldWalt]

I tried all of these things, I believe it's just broken (fitbit support tried to help troubleshoot the problem before) I got 2 years of use out of the blaze which is it's expected life span. 

[LiliyaFitbit]

Hi @OldWalt, thank you for your reply.

I appreciate your efforts to resolve this. Thanks for taking the time to get in touch with our Support Team. 

I am sure they tried to help you in the best possible manner, each case is reviewed individually and the troubleshooting and a solution that's being provided is based on the Fitbit Warranty.

Feel free to reach out if you have any other questions.

[Testtrax]

Aok with my results, I did get the help I needed thank you everyoneSent via the Samsung Galaxy Note9, an AT&T 5G Evolution capable smartphone