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Blaze has stopped syncing to Samsung S6 Edge

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‎02-12-2017 02:17 - last edited on ‎02-07-2019 18:36 by Moderator Alum

‎02-12-2017 02:17 - last edited on ‎02-07-2019 18:36 by Moderator Alum

Hi wondering if anyone can help.  since yesterday morning my blaze won't sync to the app on my phone. I've tried deleting app and installation. I've tried turning phone and Bluetooth on and off.  logging out of app etc. any suggestions? I've emailed customer services yesterday and still waiting for a response.  Its annoying as I can't even use it as a watch as it's still on yesterday's time and date! 

 

 

Moderator edit: format

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‎02-12-2017 02:25

‎02-12-2017 02:25

Have you tried restarting your Blaze using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If so, how many times did you try it? It's known to not always work so it's recommended to try it at least 3 times.

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‎02-12-2017 02:32

In response to SteveH

‎02-12-2017 02:32

Yeh I've tried repeated times but no luck.



Sent from my Samsung Galaxy smartphone.
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