help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze having to be reset and date carrying over

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-14-2017 02:33

‎12-14-2017 02:33

Hi!

 

Twice in the last two days my Blaze has not properly turned on so I've had to reset it. On the second time, it then carried over yesterday's data onto today. It's getting quite annoying so I wondered if it is worth me taking it back to the store? I've only had it for 3 months so don't want to have to keep doing this for the foreseeable future...

Best Answer
0 Votes
1 REPLY 1

‎12-14-2017 09:05 - last edited on ‎03-31-2025 10:43 by Fitbit Moderator

‎12-14-2017 09:05 - last edited on ‎03-31-2025 10:43 by Fitbit Moderator

Hi there @BethR2 🙂 Great to have you in the Fitbit Community Forums!

I'm sorry you're having these issues with your Blaze but let me help you with it.

I can probably recommend setting up your tracker as a new device to make sure that it will all be set correctly. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

After that, make sure that the time and the date are correct and let me know if you have any more problems with this. I'll be happy to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer