Blaze heart monitor flashing but not reading

[JSnack]

About two weeks ago my blaze suddenly went from 5 day charge to barely 48 hours. I have now noticed that it hasn’t been tracking heart rate, maybe the cause? Green lights are flashing but data is empty for two weeks for just the heart rate, everything else works. Shutdown no help. I’ve had no other issues, any guidance or is this faulty?

[SaTvIk_94]

I am having the same issue. First I thought it was a problem with my charge then I noticed no heart rate was being registered. Tried resetting it, syncing and all but nothing seems to change

[mdellabitta]

I'm having the same problem. I've been emailing back and forth with support, but so far, no luck.

[rohitvarma]

I am having the same issue.

[Tbowz]

Just for your information I will assume you have just gone past your 1 year warranty by 6 months or less. It has been well documented on this forum, that this is a common issue with many Blaze owners. They will not replace nor fix your fit bit. Just would like to let you know you are not alone. 

[mdellabitta]

That's distressing. Thank you for chiming in!

[LizzyFitbit]

Hi @JSnack, @SaTvIk_94, @mdellabitta and @rohitvarma, welcome on board. @Tbowz, nice to see you around. I'm sorry for the delay in my response.

@JSnack, thanks for letting me know about your Blaze and for trying to restart it. @mdellabitta, thanks for taking the time to get in touch with our Support Team. I've been informed that you have a case created with them, and they're currently working on the issues experienced with your devices. I'd recommend to keep in touch with them so they can provide you with more details about your case.

@SaTvIk_94, thanks for the troubleshooting steps that you've tried. @rohitvarma, I'm sorry to hear that your Blaze is also having this behavior. I was investigating with our team and apparently they already took your case under their wings. You should be getting a reply soon.

@Tbowz, thanks for taking the time to share your thoughts about this situation. I see where are you coming from and I'm sorry for any inconvenience that you've experienced with your device. Our team constantly works on our devices and services based on the Community posts, and be sure your comments will no go unnoticed.

I'll be around if you nee anything else.

[Petunia724]

Same exact thing happened to me. I had a charge for about a couple of years and decided to upgrade to blaze because I really wanted the heart rate feature and decided to place a few bids on eBay. I won one and sent my charge to my sister but now I am just wishing I would’ve gotten an inspire at Best Buy instead but am also afraid to drop more $$$ on something that is just going to give me more headaches. I’mseriously considering just getting an Apple Watch instead. It doesn’t seem like anyone that is outside the warranty is ever helped in any real meaningful way. 

[LizzyFitbit]

Hi @Petunia724. Welcome to the Forums. I'm sorry for my delay.

Thanks for taking the time to share your feedback about your Blaze. I see your position about this situation as your tracker should have worked correctly, and I apologize for the experience that you've had. Our team is always receiving the feedback posted by our Community members to evaluate our procedures, work on our products and enhance your experience with them. If there's anything else I can do for you, don't hesitate to let me know.

See you around.