Blaze heart monitor isn't reading my heart rate

[Jamfaysam]

Just changed from a surge to a blaze due to numerous issues with the surge and had to have 2 replacements. Changed to a blaze which now is not reading my heart rate?? Any suggestions?? Everything else seems to be fine.

[AlejandraFitbit]

A warm welcome to the Community @Jamfaysam. If you are not seeing your heart rate information, I recommend checking if this option is on by swiping to settings and select "On" or "Auto" in the heart rate option. Here, you will see some things that might be affecting this reading and some tips to improve it. Also, our friend @FerdinandFitbit is providing in this post instructions to wear your Blaze.

Let me know the outcome. 

[Jamfaysam]

I have tried all this. The lights haven't flashed at all since it arriving. I have all so restarted it. I emailed fitbit 2 days ago and they haven't responded. 😔

Sent from my iPhone

[AlejandraFitbit]

Thanks for the information @Jamfaysam. I am glad to hear that you have already contacted our support team. Have you checked your spam folder to see if you have a reply there?

Hope to hear from you soon. 

[Jamfaysam]

Thank you
Yes- no reply there in spam either.

Sent from my iPhone