Blaze heart monitor stopped working

[martinteo]

Hi - the heart monitor on my blaze has stopped registering. The light is flashing. I've rebooted several times. re-set up the device. switched between on/off/auto on the blaze, app and website. I'm out of ideas. Incredibly frustrating. Can anyone help please? (I should add it is 2 years old so out of warranty). Thanks

[SilviaFitbit]

Welcome to the Community @martinteo. Thanks for the details mentioned and the troubleshooting tried. Sorry for the delayed reply. 

Sorry to hear that you're experiencing this with your Blaze. I would like you to confirm you've followed each step mentioned in this article: Why don't I see my heart rate on my Fitbit device?

Keep me posted. 

[Craig44485]

I’m having the same issue. I’ve tried all the recommended steps and still not working. 

[SilviaFitbit]

Welcome to the Community @Craig44485. Thanks for the details mentioned and the troubleshooting tried. 

I would like you to confirm you've tried this troubleshooting for your heart rate not working. If it is still not working then provide me with more details about what you're experiencing:

- Is it showing no heart rate information?

- Is your Blaze tracking all the other data? 

Keep me posted! 

[Craig44485]

The heart rate and the sleep tracker were not working at all for 2-3 days. It so happened it coincided with me getting a new iPhone though I thought that may have been the issue. Woke up this morning and now all is well, heart rate and sleep tracker are now working again. Not exactly sure what the issue was, just glad it seems to working properly again.

Sent from my iPhone

[martinteo]

Hi Silvia, and thank you for your message.  Yes I’ve tried those steps such as restarting and also tried syncing to a new phone etc.

Funnily enough though while there is still no heart rate display, the Blaze has recovered some function in the last week.  Battery life had gone from 36 hours to 6 and is now around 16, Active Minutes display has returned and Calories Burned is pretty accurate again.  All in all good enough to cope with!

Many thanks 

Martin

[martinteo]

Hi Craig

Good to hear.  Calories burned and active minutes have come back for me, and battery life improved, so hope it comes back!  Think my issues may have been due to hot weather.

Martin

[SilviaFitbit]

Hey everyone! Sorry for the delayed reply. 

Thanks for getting back @Craig44485. I'm glad to hear that it started working for you again. Hope you can continue enjoying your Blaze. 

Hey @martinteo. I appreciate that you mentioned the troubleshooting performed. In this case, I've shared your post with our Support team and they will continue assisting you. It's not normal that your heart rate is still not showing in your Blaze. 

I'll be around if you need further assistance. 

[Craig44485]

Yeah, so it started working again for a few days, now it’s back to not working again. Not showing the heart rate and not showing the sleep tracking. I’m at a loss again.

Sent from my iPhone

[SilviaFitbit]

Thank you for getting back and for letting me know that's not working again @Craig44485. In this case, I've shared your post with our Support team and they will continue assisting you. 

I'll be around if you need further assistance.