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Blaze heart rate and battery issues

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‎08-18-2018 00:09 - last edited on ‎08-19-2018 04:47 by Moderator Alum

‎08-18-2018 00:09 - last edited on ‎08-19-2018 04:47 by Moderator Alum

Fitbit Blaze stopped tracking heart rate even though green lights are blinking. Battery also stopped holding charge for more than a day. I’ve done a hard reset as well as shutdown and re synced multiple times. I’ve tried that all after getting a full recharge on the Blaze. I even tried to place the heart monitor to On rather than Auto. Don’t know what else to do?

 

 

Moderator edit: subject for clarity

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‎08-19-2018 04:49 - last edited on ‎10-21-2025 07:07 by Fitbit Moderator

‎08-19-2018 04:49 - last edited on ‎10-21-2025 07:07 by Fitbit Moderator

A warm welcome to the Community @JDC90.

Thanks for troubleshooting this by yourself. I would like to know if you have contacted our support team, have they offer you a solution for this?

Hope to hear from you soon. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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