Blaze heart rate and battery issues

[CSM-Drew]

After an update on the 25 Sep 18, my Blaze went from 5 days on a charge to 3.5 hours on a charge, and the HR lights are on, but will not register a HR. I have reset it, I have restarted it multiple times to no effect.

I waited to see if a new update would come out, it did, and I reset the Blaze multiple times, (by pushing the left button and the bottom right button). No effect. I turned it off, then turned it on and re synced it multiple times. No effect. I bought this new replacement Blaze on Amazon while stationed in Afghanistan on 25 May 18. I was able to enjoy it for 4 short months. It worked flawlessly, until this update on 25 Sep 18.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @CSM-Drew.

I appreciate all the efforts in trying to fix these issues and recommend taking a look at the following links and follow the instructions provide there:

• Battery
• Heart rate

I hope this helps, let me know the outcome. 

[Dr-CAP]

Same issue here. HR doesn't work properly after the update and It wont hold a charge. Green lights for HR function are on but are only flashing at about 1 flash/ sec instead of the continuously flashing it used to do. It was working great up until the update and then everything went haywire. Also I noticed that my notifications from my phone don't seem to be working either. I really hope they fix this...

[AlejandraFitbit]

Welcome to the Community @Dr-CAP.

Thanks for troubleshooting this by yourself. Regarding the heart rate issue, you can follow the instructions provided in my previous post. Now about the notifications, follow the steps in the help article My Fitbit device isn't receiving notifications from my phone.

Keep me posted. 

[CSM-Drew]

Ma'am, Why would I want to turn off all the features of the watch that I bought it for? They all worked fine until the update, and the battery lasted for 5 days or so.  Since the update it only lasts 3.5 hours till it is completely dead, and the heart rate doesn't work at all.  The green lights are flashing, but it doesn't record a beat.  I have turned off everything as you suggested and just had a watch, but it still is dead in 3.5 hours, so it is a bracelet that doesn't do anything.  Like I said, everything worked fine till the update last month.  I have applied the last 2 updates, hoping that it would be addressed, but nope.  the full charge still doesn't last more than 3.5 hours. 

[AlejandraFitbit]

Thanks for the update @CSM-Drew.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[leiaadams13]

Mine is doing the same thing. I have also had mine only 4 months.  Hoping for an update soon, especially since it worked fine until sept 25.  I'd hate to spend $ on a versa so soon.

Hope we both get up & running again soon.

[Ririh]

Hi my fitbit blaze is also dying in less than 6 hours even if it has been fully charged. I tried to restart it and even made sure its charging but its still doing the same thing. This happened recently too

[Abe83]

My blaze is doing exactly the same, fully charged at 1130 and dead by 3pm. Waiting for a response from the support team

[AlejandraFitbit]

It's great to see new faces @Abe83, @Ririh and @leiaadams13, welcome!

I am sorry to hear about the issues you are experiencing with your tracker and appreciate the efforts in trying to fix them. @Abe83, upon checking with our support team, I was told that you have already created a case with them, I know they will be glad to help you out and provide you a solution.

Now @Ririh and @leiaadams13, I would like to know if you have checked my previous post and followed the instructions there? If you haven't, please do.

Keep me posted.