help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze heart rate is not accurate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-15-2016 04:08 - last edited on ‎09-23-2021 12:57 by Fitbit Moderator

‎12-15-2016 04:08 - last edited on ‎09-23-2021 12:57 by Fitbit Moderator

I've had my blaze since 11/9/16 and it's been nothing but problems! Heart rate never sync accurately. I followed some steps on this site and now I can't get it to not stay bluetoothed to my phone. On top of that I look at my heart rate all the time and it shows it is in the fat burn zone alot during my work day and then I sync and it doesn't show up in the app. I just upgraded from the charge hr and I'm honestly disappointed it been nothing but problems since I got it. And if I'm charging it the Fitbit tracks it as sleep... and I have the heart rate set to auto. 

 

 

Moderator edit: subject updated for clarity 

Best Answer
0 Votes
3 REPLIES 3

‎12-18-2016 04:33

‎12-18-2016 04:33

A warm welcome to the Forums @Wheaties510. Could you please provide me with a screenshot of your heart rate information? Keep in mind that you will only be able to see the resting heart rate information on your Dashboard, if you want to see more detailed data, you need to tap the heart rate tile.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎12-19-2016 06:06

In response to AlejandraFitbit

‎12-19-2016 06:06

IMG_3696.PNG

 

 

IMG_3697.PNG

 

 

IMG_3698.PNG

 

The first photo of the heart rate I had been wearing it all day. The second photo  there's gaps in the heart rate. The third photo I had the Fitbit charging and it markedly it as sleep. I have a couple more nights where it got marked as sleep. The heart rate has been struggling to load I reset the Fitbit everytime before I sync it because it never syncs correctly and even then it still takes hours to get it to sync everything. I have deleted the app an re downloaded it, also reset the Fitbit all the time, forget the Bluetooth connection and re do it, lastly I've deleted the Fitbit off the app and reconnected this. 

Best Answer
0 Votes

‎12-19-2016 06:08

In response to Wheaties510

‎12-19-2016 06:08

I have not updated my phone to IOS 10.2 yet 

Best Answer
0 Votes