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Blaze heart rate isn't working

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‎09-26-2018 13:05 - last edited on ‎09-27-2018 04:20 by Moderator Alum

‎09-26-2018 13:05 - last edited on ‎09-27-2018 04:20 by Moderator Alum

My heart rate randomly quit working. I tried restarting it multiple times as well as setting it up as a new device on my phone. The lights blink but the heart rate wont read.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎09-27-2018 04:21

‎09-27-2018 04:21

Hey @Houston7r, it's great to see you around.

 

If you aren't seeing your heart rate information in your tracker's display, I recommend taking a look at the help article Why don't I see my heart rate on my Fitbit device? and follow the instructions provide there.

 

Let me know the outcome. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-27-2018 04:52

In response to AlejandraFitbit

‎09-27-2018 04:52

Ive already tried all that...
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‎09-28-2018 04:42

In response to Houston7r

‎09-28-2018 04:42

Thanks for the update @Houston7r.

 

Upon checking with our support team, I was told that you have already get in touch with them. I know they will be glad to help you out and provide you with a solution.

 

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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