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Blaze heart rate monitor stopped working

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‎07-22-2019 11:26 - last edited on ‎07-24-2019 14:31 by Moderator Alum

‎07-22-2019 11:26 - last edited on ‎07-24-2019 14:31 by Moderator Alum

Device is 25 months old and out of warranty.  Went through all the restarting troubleshooting steps with customer service and still won't work.  Only solution given was a 25% discount on purchase of a new device but just curious to know if this is a common occurrence after just 2 years.

 

Moderator edit: Subject for clarity

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‎07-24-2019 14:30 - edited ‎07-24-2019 15:16

‎07-24-2019 14:30 - edited ‎07-24-2019 15:16

Nice to see that you're digging into the Forums @tonyelyse, let me give you a warm welcome to our Community. Sorry for the delay.

 

Sorry to hear those steps didn't help your Fitbit Blaze. Thanks for getting in touch with our team. This is the best way to make your voice heard. Thanks for providing your comments and thoughts about Fitbit products. I know that you maybe questioning about the quality of Fitbit but, I assure you that we test our Fitbit before releasing them to the market and we expect the highest quality in our products and services.

 

Rest assure to say that we appreciate your feedback. Fitbit is always reviewing your responses to provide feedback to our product development team.

 

I'll be around.

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