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Blaze heart rate monitor working but display not turning on

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‎04-18-2018 05:46 - last edited on ‎04-19-2018 09:26 by Moderator Alum

‎04-18-2018 05:46 - last edited on ‎04-19-2018 09:26 by Moderator Alum

The green lights behind the blaze bracelet are on, but the screen is off

 

Moderator edit: Clarified subject

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‎04-19-2018 08:44

‎04-19-2018 08:44

Hi there @Sh.fasihi56. Good to see you in the Fitbit Community Forums! 🙂

 

I'm sorry to hear that your tracker seems not to respond while the green lights seem to be working.

 

I'd like to know a few things... Is your tracker still syncing even when the display is not responding? Also, have you tried anything to get your tracker to work? If not, I can recommend restarting your tracker. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. After that, the display should come back on.

 

Let me know if you're still having problems with your tracker after that!

Ferdin | Community Moderator, Fitbit

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‎04-19-2018 21:48

In response to FerdinandFitbit

‎04-19-2018 21:48

I am having the same issue and spoke to customer service, a week or more ,  they said they would look into and I have not heard anything . 

 

Have followed all of the tips the customer service 

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