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Blaze heart rate not recording correctly

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‎04-08-2019 21:56 - last edited on ‎04-09-2019 09:27 by Moderator Alum

‎04-08-2019 21:56 - last edited on ‎04-09-2019 09:27 by Moderator Alum

Blaze HR is much faster than counted Pulse, so sleep not recording either. I have reset the Blaze which made no difference. Positioned in the same place on my wrist that has been working for the past year. Green LED lights sensor clean.

 

Moderator edit: Format

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‎04-09-2019 09:27

‎04-09-2019 09:27

Hello @espresso6, welcome to the Fitbit Community Forums! Thank you for all the troubleshooting steps that you already performed, in order to solve this situation. I'll be glad to help you find a solution. I suggest that you try these tips:

 

- Turn your Blaze off and the back on. 

- Turn the heart rate monitor off and the back on. 

- Make sure you are not wearing the tracker too loose or too tight: Wear and Care Tips

- For sleep tracking, I suggest that you choose the sensitive sleep setting: What is the difference between the normal and sensitive sleep setting in the Fitbit app?

 

Let me know how everything goes. 

 

Lucia | Community Moderator, Fitbit

Hat dir dieser Post geholfen? Bezeichne ihn als Lösung und gib mir Kudos 😄
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