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Blaze heart rate only showing on graph overnight

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Hi, I'm using  a Blaze with Android on a Samsung S6 Edge.  My issue is with the heart rate on the graphs only recording overnight and during the day not showing on the graphs I just have a dotted line.  If I check the Blaze during the day HR is showing and seems to be accurate.  Picture attached, Very grateful for any advice.

This just started last week it was working well before then.2017-01-30 18.31.26.png2017-01-30 18.31.15.png

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It's great to see you around @rjgmummy and thanks for the attachments. Keep in mind that your information will update regarding the time you sync your tracker, if you sync your tracker at 12:00 PM you will be able to see only the information that your tracker has registered at that time, if you sync your tracker before going to bed you will be able to see your all day information. I recommend checking this post, where you will be able to see some tips to improve your heart rate performance. 

 

Catch you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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Utter rubbish and a totally patronising repsonse. I am not stupid!!

Please look again at the screenshot and you will see that the tracker has
only registered overnight for the entire week and all the daytime activity
shows as a dotted line.

Please pass this email onto someone who can give me a sensible response.
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I had exactly the same problem - only showing heart rate data for nights not days on the heart rate menu, but definitely still recording properly as it would track heart rate during workouts etc. I use an iPhone 5c and Installing an update from the appstore (v 2.32.1) fixed this problem.

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A warm welcome to the Community @pollyjane43 and thanks for the information. @rjgmummy Have your checked if your app is updated? If you haven't, I recommend following the instructions provided in the How do I update my Android Fitbit app? post.

 

See you around. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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I'm not stupid, yes I have checked all the trouble shooting options and it
is up to date. Please can I have a sensible solution that does not include

a, is the app up to date,
b, Have you uninstalled and reinstalled,
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