Blaze heart rate reading not accurate

[Wosiee]

Hello, I purchased my Blaze in February of this year and already had to request a pebble replacement due to it not registering heart rate properly, now I am faced with the same problem.

While working out (running, etc.), it will say my heart rate is 75 or so, when I darn well know that is not correct. I’ve gone to the settings, reset it, and done whatever I saw in the forums to try to resolve the issue, what is left?

This is technically my third Fitbit device and it’s discouraging that I keep having the same problem.

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @Wosiee.

Thanks for troubleshooting this issue by yourself. If you are having problems with your heart rate reading, I recommend taking a look at this post where you will be able to see some things that might be affecting this reading and some tips to improve it.

Let me know how it goes. 

[Wosiee]

It’s hard to tell if it’s working, because when I a actually select and start a workout it will only show the two lines — for a very long time then it will say it’s 75, 80 or something I know to be inaccurate. It doesn’t matter where on my wrist I put it. 

[AlejandraFitbit]

Thanks for the update @Wosiee.

Since you continue having issues with your heart rate, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted.