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Blaze heart rate sensor isn't working

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‎07-08-2018 12:39 - last edited on ‎07-09-2018 04:21 by Moderator Alum

‎07-08-2018 12:39 - last edited on ‎07-09-2018 04:21 by Moderator Alum

Lights not working on back of Fitbit Blaze and not measuring bpm?

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎07-09-2018 04:22

‎07-09-2018 04:22

It's great to welcome you @SianCon.

 

I am sorry to hear that your heart rate sensor isn't working. Have you tried to restart your Blaze? If you haven't, I recommend restarting it by doing the following:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Also, make sure that the heart rate option is "On" or "Auto" by swiping to settings directly from the tracker.

 

Let me know how it goes. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-09-2018 14:32

In response to AlejandraFitbit

‎07-09-2018 14:32

Restarted my Fitbit blaze and it works again yay!!!!

Sent from my iPhone
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‎07-11-2018 04:04

In response to SianCon

‎07-11-2018 04:04

Those are great news @SianCon. I am glad to hear that your Blaze is now working properly. If you need further assistance, do not hesitate to post it.

 

Keep the stepping up! Robot wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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