Blaze heart rate sensor isn't working

[Airwolf001]

1 of the 2 green lights on the base of my Blaze Fitbit has stopped flashing and is now doing nothing. 

Anyone have any ideas?

Thanks

Moderator edit: subject for clarity

[SunsetRunner]

You can try restarting it: restart

[Airwolf001]

Tried that, should have said. Sorry

[AlejandraFitbit]

A warm welcome to the Forums @Airwolf001 and @SunsetRunner thanks for stopping by.

I appreciate all the efforts in trying to fix this. Since the troubleshoot you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[Airwolf001]

Thank you

[liciousgirl2016]

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@Airwolf001 wrote:

1 of the 2 green lights on the base of my Blaze Fitbit has stopped flashing and is now doing nothing. 

Anyone have any ideas?

Thanks

Moderator edit: subject for clarity

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if thats the case you might need a replacement, i had the samething happened the most i got was a 25 percernt discount which i used for the ionic, and to be fairly honest if they cant replace it they should give you a 25 percent discount off one of the other fitbits, i used mine for the ionic havent been back to blaze since

[Airwolf001]

Thanks for the info

[liciousgirl2016]

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@Airwolf001 wrote:
Thank you

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your welcome like i said i enjoy my ionic more then the blaze.

[AlejandraFitbit]

Thanks for the input @liciousgirl2016 and @Airwolf001 I hope you receive the help you need. If there is anything else we can do for you, let us know.

See you around.