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Blaze heart rate sensor isn't working

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‎08-22-2018 14:57 - last edited on ‎08-23-2018 04:40 by Moderator Alum

‎08-22-2018 14:57 - last edited on ‎08-23-2018 04:40 by Moderator Alum

Tried things from other posts. Reset didn't work. It is set to Auto. Only one light flashing intermittently and other one off completely. No heart rate reading at all.

 

 

Moderator edit: subject for clarity

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‎08-23-2018 04:43 - last edited on ‎10-20-2025 17:44 by Fitbit Moderator

‎08-23-2018 04:43 - last edited on ‎10-20-2025 17:44 by Fitbit Moderator

Good to see you around @Mattsel.

Thanks for troubleshooting this by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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