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Blaze heart rate sensor isn't working

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‎09-14-2018 23:24 - last edited on ‎09-16-2018 04:10 by Moderator Alum

‎09-14-2018 23:24 - last edited on ‎09-16-2018 04:10 by Moderator Alum

 Heart rate monitor not working, one of the green lights faintly blinks intermittently. I have tried shutting down and restarting the device and recharging. Still recording steps although not holding a charge for more than 36 hours.

 

 

Moderator edit: subject for clarity

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‎09-16-2018 04:11

‎09-16-2018 04:11

It's great to welcome you @Tim_60.

 

Thanks for troubleshooting this by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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