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Blaze heart rate sensor isn't working

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‎10-30-2018 21:47 - last edited on ‎10-31-2018 04:12 by Moderator Alum

‎10-30-2018 21:47 - last edited on ‎10-31-2018 04:12 by Moderator Alum

I have a Fitbit Blaze that I haven't used in about 8 months and when I went today to charge it, it says full battery life but the green sensor lights on the bottom don't light up. It won't turn on unless its plugged in and it comes on only for a couple seconds. Any help would be great thanks.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎10-31-2018 04:13

‎10-31-2018 04:13

It's great to welcome you @Jkaz21.

 

If your tracker's heart rate sensor isn't working, I recommend restarting it by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Also, check that this feature is on by swiping to settings and see the heart rate option.

 

Let me know the outcome. Cat Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-31-2018 08:02

In response to AlejandraFitbit

‎10-31-2018 08:02

Nothing happens unless it is plugged in and only for a second or two does the screen light up. I cant swipe to check if the hr monitor is on and wen i unplug it to hold the buttons it turns off.

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‎10-31-2018 08:55 - last edited on ‎10-31-2018 09:25 by Moderator Alum

In response to AlejandraFitbit

‎10-31-2018 08:55 - last edited on ‎10-31-2018 09:25 by Moderator Alum

My sensor wasn't working, followed your instructions and now it is. thank you

 

 

Moderator edit: format

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