07-15-2016 09:31
07-15-2016 09:31
07-15-2016 09:33
07-15-2016 09:33
07-15-2016 09:46
07-15-2016 09:46
@SunsetRunner Are the green lights for the heart rate monitor on? Is heart rate showing up on the device itself or just not syncing to the app?
07-15-2016 10:06
07-15-2016 10:06
07-15-2016 14:37
07-15-2016 14:37
@SunsetRunner Did Customer Service walk you through a restart? That would be the first thing to try. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen (~10 seconds).
If that doesn't work, turn off the heart rate feature and force a sync. Turn the heart rate to On and force sync again. Then set it to Auto and force sync again.
If that doesn't work, I would try Customer Service again. I would personally try to call and let them know you haven't received a call back. They are usually very helpful.
07-16-2016 09:43
07-16-2016 09:43
06-26-2017 06:21
06-26-2017 06:21
I did the first step and it started right away. My Fitbit has been working for about 18 months without a problem. Then, I noticed that the HR monitor hasn't worked for about 3 days. I did the restart and now it is working again.