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Blaze heart rate sensor not working

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‎02-02-2018 13:11 - last edited on ‎02-04-2018 04:22 by Moderator Alum

‎02-02-2018 13:11 - last edited on ‎02-04-2018 04:22 by Moderator Alum

Have had the Blaze for a few months and in the past few weeks the light has stopped working. I've done both a button reset and the 'settings' shutdown, I've cycled through the on/off/auto settings on both the Blaze and in the Fitbit app. That did fix the problem the first few times, but as of now its been a day or two and its not working.

 

Phone is a Moto X4, set to auto sync and all other information is syncing correctly.

 

 

Moderator edit: subject for clarity

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‎02-04-2018 04:25

‎02-04-2018 04:25

Hey there @PowerofSloth, a warm welcome to the Community.

 

Thanks for troubleshooting this by yourself. Since the troubleshoot you tried didn't work, I recommend keeping an eye on your inbox for further assistance.

 

See you around. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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